Common questions
Questions about professional carpet cleaning
Straight answers about methods, wool carpets, drying, stains, preparation, frequency and price.
What is the difference between deep carpet cleaning and regular carpet cleaning?+
A basic single-pass clean may apply a cleaning solution and extract it without the additional assessment and preparation involved in a more thorough process. George selects a fibre-appropriate method following an assessment. Where hot water extraction is suitable, he follows a structured six-stage process with an appropriate rinse to help reduce residue and the risk of rapid re-soiling.
Why does carpet get dirty again quickly after cleaning?+
Two common causes are residue and wicking. Inadequate extraction can leave detergent residue that attracts dirt from foot traffic, while deeper soiling may draw back towards the surface as the carpet dries. Thorough extraction and an appropriate rinse help reduce these risks, although traffic, pets, footwear and household use also affect how long a carpet stays clean.
How long does professional carpet cleaning take?+
Timing depends on room size, condition, fibre type, soiling and the treatment required. A thorough, individually selected process generally takes longer than a basic single-pass clean because proper time is allowed for assessment, preparation and treatment. George explains what to expect with the quotation.
How long will my carpet take to dry?+
Drying times vary with the carpet, its condition, ventilation and the cleaning method used. Carpets can normally be walked on carefully while damp using clean footwear. Extra caution is needed when stepping from damp carpet onto hard flooring, and George provides job-specific drying advice.
Is professional carpet cleaning safe for wool carpets?+
Yes, when the correct products and methods are used. Wool requires a more considered approach than many synthetic carpets. George identifies the fibre and selects appropriate chemistry, temperature and method. WoolSafe-approved cleaning products and suitable protection treatments are available where appropriate.
Can carpet cleaning remove all stains?+
No. Deep cleaning removes general soiling, embedded dirt and many common stains, but it cannot reverse permanent colour damage, burns or missing pile. Bleach damage, strong dye stains and some heat-set or chemically altered marks may need specialist stain treatment, colour correction or repair instead.
Should I vacuum before the carpet cleaner arrives?+
You do not need to. Thorough professional pre-vacuuming is included as the first stage, lifting dry soil and loose debris before moisture is introduced. Clearing small items from the floor is more useful preparation where practical.
How often should carpets be professionally cleaned?+
Many households choose professional cleaning every 12 to 18 months, while homes with pets, children or high foot traffic may benefit from cleaning around every 6 to 12 months. The right interval depends on use, fibre, appearance and any manufacturer or warranty guidance.
Why can professional carpet cleaning prices vary so much?+
Quotes can reflect very different levels of preparation and treatment. George prices according to the carpet, its condition and the work required rather than using a one-size-fits-all room price. You receive a fixed quotation before work begins, with no call-out charge across Kent.
