Common questions
Questions about specialist upholstery cleaning
Straight answers about fabrics, testing, stains, drying, preparation, pricing and Kent coverage.
Do you clean every type of upholstery fabric?+
No. Different fibres, dyes, fillings, backing materials and trims respond differently to moisture and cleaning products. George inspects and tests the item before deciding whether cleaning is appropriate, and will explain honestly if the risk is too high or a proposed method is unsuitable.
How do you decide which cleaning method to use?+
George considers the visible fabric, construction, fillings, trims, existing wear and any previous treatment, then carries out appropriate suitability and colourfastness testing. Depending on what that shows, the item may be cleaned by hot water extraction, a controlled low-moisture approach or another suitable method—or cleaning may be declined.
Can you remove every stain?+
No responsible cleaner can promise removal of every stain. General soiling and some marks may respond well, but contamination can permanently change a fabric or its dye. George explains the likely limitation wherever possible and distinguishes removable soiling from colour loss, wear or permanent damage.
How long will my sofa take to dry?+
Drying time depends on the fabric, fillings, cleaning method, amount of moisture, room temperature and ventilation. George controls moisture according to the item and gives realistic drying and ventilation guidance after the work. No single drying time applies to every sofa or chair.
Do I need to prepare the furniture before you arrive?+
Remove throws, blankets and personal items, and make reasonable space around the furniture. Leave loose cushions available so George can inspect them with the main item. Any additional preparation or access requirement will be explained when the visit is arranged.
Can you clean fixed and removable cushions?+
Both fixed and loose cushions can often be considered. The appropriate method depends on their fabric, filling, construction and condition, so each cushion is included in the inspection rather than assumed suitable from a photograph alone.
Can my carpets and upholstery be cleaned during the same visit?+
Often, yes. Tell George about both when you enquire and include photographs of the carpets and upholstery. He can assess the combined work and confirm whether it can reasonably be completed during one appointment.
How much does upholstery cleaning cost?+
Pricing depends on the size and number of items, cushion configuration, fabric and construction, condition, soiling, staining, access and the treatment required. Photographs allow George to provide an initial quotation, with suitability and the final scope confirmed on site before work begins.
Which parts of Kent do you cover?+
George is based in Sittingbourne and offers upholstery cleaning across Kent, with no call-out charge across the county. Send your location with the photographs and he will confirm availability for your area.
What happens if my upholstery is not suitable for cleaning?+
George will explain why the proposed work is unsuitable or too risky and will not simply proceed. This may happen where testing indicates colour movement, the fabric or filling is unstable, existing damage could worsen, or the likely improvement would not justify the risk or cost.
